Smoky caters

Refund Policy for Smoky Caterers

Introduction: At Smoky Caterers, we understand that plans can change unexpectedly. Our refund policy is designed to be as accommodating as possible while ensuring that our ability to provide exceptional service and quality remains uncompromised.

Cancellations and Refunds:

Notice of Cancellation:

• All cancellations must be submitted in writing (via email or certified mail).
• To discuss a cancellation verbally, please contact our client services team, but note that verbal discussions must be followed by a written cancellation to be processed.

Refund Schedule:

• More than 30 days before the event: Clients may cancel their booking and receive a full refund of the deposit paid.
• 15 to 30 days before the event: Clients are entitled to a 50% refund of the deposit paid.
• 7 to 14 days before the event: 25% of the total event cost (including the deposit) will be refunded.
• Less than 7 days before the event: Due to the costs incurred for preparation and staffing commitments, cancellations received less than 7 days before the event date are not eligible for a refund.

Postponement:

• If an event is postponed rather than cancelled, we will do our best to accommodate the new date. The deposit can be transferred to a new date within 12 months of the original event date, subject to availability.
• If the postponement request is made less than 14 days before the event, an additional fee may apply to cover any preparations that have already been made.

Non-Refundable Costs:

• Certain costs may be non-refundable if they have already been incurred, such as non-returnable items, special orders, or any services already rendered. These costs will be deducted from any refund or credit issued.

Force Majeure:

• In the event of circumstances beyond our control (e.g., natural disasters, public health emergencies), Smoky Caterers will work with clients to reschedule the event at no additional charge. If rescheduling is not possible, we will issue a full refund or credit excluding any non-recoverable expenses.

Refund Processing:

• Refunds will be processed using the original method of payment within 30 days of the cancellation confirmation.

Miscellaneous:

Changes to Bookings:

• Any changes to the event scope, such as guest count, menu changes, or additional services, must be finalized and communicated to us no later than 14 days before the event. Changes that result in a lower cost will be adjusted according to the refund schedule above.
• Increases in event scope are subject to additional charges and must be paid in accordance with the payment terms stated in the initial contract.

Customer Satisfaction:

• At Smoky Caterers, we strive for complete customer satisfaction. If you have any concerns or issues with the service provided, please contact us immediately. We are committed to resolving any issues in a timely and fair manner.